Last updated: June 2025
These terms govern all engagements between ACKINGLOBAL ("we", "us") and the client ("you"). By signing a proposal, paying a deposit, or instructing us to begin work in writing, you agree to these terms. If anything here is unclear, contact us before work begins.
The scope of each engagement is defined in the written proposal or statement of work we send before work begins. Work outside that scope is treated as a change request. Change requests that materially affect timeline or cost will be quoted separately and require written approval before we proceed.
Standard projects: 50% on project kickoff, 50% on delivery. Work begins only once the initial payment has cleared.
Milestone projects: Payment is tied to agreed milestones, as specified in your proposal. Each milestone payment is due within seven days of the milestone being marked complete.
Retainers: Monthly retainers are invoiced at the start of each month and due within seven days.
Late payments: Invoices unpaid after 14 days may incur a late fee of 2% per month on the outstanding balance. We reserve the right to pause active work on any project where a payment is more than 14 days overdue.
Each project includes two rounds of structured feedback on each major deliverable, as specified in your proposal. Additional revision rounds outside this scope will be quoted at our current hourly rate. Revision rounds must be submitted as consolidated feedback, not as a rolling stream of individual changes.
Upon receipt of final payment, you own all custom code, designs, and content created specifically for your project. We retain ownership of any pre-existing tools, frameworks, or components we develop independently of your engagement (generic libraries, internal systems, reusable components). We may reference your project as portfolio work unless you request otherwise in writing before the project begins.
Timely delivery of your project depends on you providing required content, feedback, and approvals within the agreed timeframes. Delays caused by late feedback, missing content, or unavailability on your side may result in the project timeline being extended accordingly. We are not responsible for delays caused by factors outside our control.
Unless otherwise agreed, we do not provide hosting. We will assist with deployment but the ongoing hosting relationship is between you and your hosting provider. Third-party service costs (domain registration, hosting, fonts, plugins, API services) are your responsibility unless explicitly included in your proposal.
Please see our Refund Policy for full details. In summary: refunds are available on a milestone basis and depend on how far work has progressed at the time of cancellation.
We treat all client information as confidential. We do not share your business details, strategy, or unpublished work with third parties. We may use anonymised information (such as project type and results) for marketing purposes without identifying you specifically.
Our liability in any engagement is limited to the total amount you paid us for that engagement. We are not liable for indirect or consequential losses including lost revenue, lost data, or business interruption.
Either party may terminate an engagement with 14 days' written notice. You owe payment for all work completed up to the date of termination. If you terminate after kickoff and before delivery, the deposit is non-refundable. See the Refund Policy for full details.
These terms are governed by applicable law in the jurisdiction where ACKINGLOBAL is registered. Any disputes will be resolved first through good-faith negotiation, then through mediation if necessary.
Questions about these terms: hello@ackinglobal.com